These terms and conditions govern the use of this website and retail purchases of all goods from Tyne Wines Limited. Please read this page before buying. By visiting this site and/or making a purchase you agree to be bound by these terms and conditions.

You may use this website solely for your own personal and non-commercial use. You may download, electronically copy or print out any of the contents on the condition that it is for a non-commercial purpose. Access to the site is entirely at your own risk By visiting this site you assume full responsibility for the cost of maintaining the equipment you use to access this site. We accept no liability for any damages related to your use of or inability to access this site. We reserve the right to change the format and content of this web site at any time. Access to this site may be suspended, restricted or terminated at any time.

No contract will be formed between Tyne Wines Limited and you for the sale by us of any goods unless and until we accept your order by sending an e-mail as confirmation that your order has been accepted or have despatched the goods to you. We reserve the right not to accept or process any order on any grounds whatsoever.

All goods on our website are offered subject to availability.  When you place an order to purchase goods we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase goods which is accepted by us when we send e-mail confirmation to you that we have accepted your order or dispatched the goods to you. 

Orders cannot be accepted from persons under the age of 18 years of age nor can we supply to persons under the age of 18 years.  By placing an order you warrant to us that you and/or the recipient are 18 years of age or over.

We reserve the right to change, remove, substitute or modify any product, price, information or service on this site at any time and without prior notice.

We make every effort to accurately describe our goods.  However, due to the variations with regard to monitor display and colour capability, we are unable to guarantee that the  images are an accurate representation of the merchandise.

All our goods comply with the provisions of the Sale of Goods Acts and all the statutory requirements and regulations relating to the sale of food and drink.  We use all reasonable endeavours to ensure that everything you buy from us leaves our premises in the best possible condition.  We cannot accept responsibility for defects caused to the goods that occur after delivery due to unsatisfactory handling or storage under unsuitable conditions.

You are granted a limited, revocable and non-exclusive right to create a hyperlink to the home page of tynewines.co.uk so long as the link does not portray us, our goods or services in a false, misleading, derogatory or otherwise offensive manner. This does not extend to the use of any logo, trademark or proprietary design of Tyne Wines Limited. To do so you must first obtain express written permission from us.

We are not responsible for nor assume any liability for the contents of other websites or home pages which are linked to our web pages.  We shall have no liability in respect of any material hyperlinked to our web pages which may be misleading, inaccurate, defamatory, threatening or obscene or otherwise not in accordance with such laws as may be from time to time in force. The provision by us of a link to another website does not constitute any authorisation by us to you to access materials held at that location, nor is it evidence of any endorsement by us of the material held there.

Company names designs logos or graphics which constitute trademarks owned by third parties are included entirely for the benefit of the respective trademark owners and we intend no infringement of such trademarks.

To the extent permitted by English Law, we shall not be liable for direct, indirect or consequential loss or damage arising out of the services or goods sold from or referred to on this site.  We will not be liable for any action or failure to perform our obligations under this contract due to any person or persons or causes beyond reasonable control including without limitation any act of God, failure, flood, lightning, fire, strike, lock out, trade dispute, traffic accident, traffic congestion any act or omission of any government or regulatory authority. Under such circumstances we may have to either delay or cancel an order.

Any terms and conditions of sale that the purchaser may purport to impose shall form no part of this contract between the purchaser and us. None of Tyne Wines Limited employees has any authority to bind Tyne Wines Limited by oral agreement that is at variance with these terms and conditions of sale. All variations must be agreed in writing and approved by a Director of Tyne Wines Limited.

All prices are in Pounds Sterling (GBP) and include UK VAT at the appropriate rate.
Delivery charges are not included in the prices quoted.
Prices are subject to change without notice.

Payment
Payment may be by Cheque, Postal Order, Cash or Bank Transfer  or via the web site by credit/debit card.
All goods remain the property of Tyne Wines Limited until payment is received in full. We will not normally despatch until cheque/funds have cleared in our bank.

Trade/Corporate customers may apply to us for a credit account.

We only deliver within the UK. We will despatch as soon as possible, normally within a couple of days. Depending on the service and goods you have chosen, delivery can take between 1 and 8 working days from the date of  your order.  If, for any reason this time is likely to be exceeded, we will contact you to discuss it. Deliveries are normally made Monday - Friday, between 9.00am and 5.30pm.
If you need the goods for a particular date please make sure that you tell us this when placing your order.

If there is no-one at the recipient address, and we have not received instructions to leave it in a specified location, a card will be left instructing the recipient to contact the local depot to arrange re-delivery. The undelivered consignment will be held at the local depot for three days. The recipient can either collect the goods from the depot or arrange for a re-delivery.  If this does not occur, the goods will be returned to us and this will incur an additional charge to you.
You may instruct us to leave the package in a secure, dry location, such as a garage or porch. However, should you wish to do so, this is entirely at your own risk.  We cannot be held responsible if the wine goes missing after the courier has delivered it.

Gift wrapping of bottles in cellophane is only available for local delivery.
Gift boxes are available and may be ordered with the wine.
When filling out the wine order form you may include a different delivery address. We will e-mail you to confirm that the wine has been despatched to the third party.
If you are ordering wine as a gift and would like us to include a card, sent it with your order or e-mail sales@tynewines.co.uk with the message to be included.
When ordering wines as a gift, please be sure to give us all the details including the recipient's name and contact phone number. We need a contact number to ensure that someone can receive the gift, or will authorise the gift to be left securely. Without a contact number we may have to charge you for re-delivery.

If you receive the wrong wine we will replace that wine.
If there is bottle damage or the wine is corked tell us immediately by telephone on 0845 25 75 125 or e-mail us at contact@tynewines.co.uk and we will organise a replacement or refund. We may request the return of the damaged/faulty goods before a replacement is provided or a refund is given so that we can make an assessment of the problem and if necessary investigate with the delivery operator.
Please check the number of parcels for which you are signing. We will not replace wines that have been signed for but not actually received.
We will NOT refund a purchase because you didn't like the wine.

You may have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return them for a full refund excluding delivery charge.  Should you cancel the contract we will refund you the price you have paid for the goods.  It is your responsibility to give notice of your wish to cancel within this cancellation period by e-mail, fax or letter.  You are under a duty to take reasonable care of the goods.  The goods must be returned in saleable condition in the original packaging at your expense.

These terms and conditions and all other material on our website shall be governed by and construed in accordance with English Law and any disputes shall be referred to the exclusive jurisdiction of the English courts to which both parties submit.

If you have any queries regarding these terms and conditions or any other aspect of our site, or if you have any complaints regarding the goods or services supplied, you should:
write to us at Tyne Wines Ltd, 22 Fetcham Court, Newcastle upon Tyne, NE3 2UL
or e-mail us at contact@tynewines.co.uk
or telephone us on 0845 25 75 125.
Our normal office hours are 9:00am - 5:00pm Monday - Friday.